Frequently Asked Questions
Everything you need to know about your Jollynova shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 7-12 business days, while express shipping options can arrive within 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain sale items may be final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing it to our chart as sizing can vary between styles.
Which payment methods do you accept?
Jollynova accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you ship internationally?
Absolutely! Jollynova ships to over 50 countries worldwide. Shipping costs and delivery times will be calculated automatically at checkout based on your destination.