Returns & Exchanges
At Jollynova, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for items in their original, unworn condition. Our streamlined process ensures that if a fit isn't perfect, you can quickly exchange it or receive a full refund.
Initiate Your Request
Log into your Jollynova account and navigate to the 'My Orders' section to select the items you wish to return and provide a reason for the request.
Print Your Shipping Label
Once your request is approved, we will email you a prepaid return shipping label and a return authorization form to include inside your package.
Pack and Ship
Securely pack the items in their original packaging with all tags attached and drop the parcel off at your nearest authorized carrier location.
Receive Your Refund
After our quality control team inspects your returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing